Frequently Asked Questions

Everything you need to know about our premium home and sewing essentials.

What is the delivery time for orders within the Netherlands?

Orders placed before 4:00 PM CET are typically processed the same day. You can expect delivery within 1-2 business days via our local courier partners in Amsterdam and across the Netherlands.

Do you offer international shipping?

Yes, Juki Amsterdam ships to most countries within the EU. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.

What is your return policy for home equipment?

We offer a 30-day return policy. Items must be unused, in their original packaging, and include all accessories. Please contact our support team to initiate a return shipment.

Are your products covered by a warranty?

All our electronic home products and sewing machines come with a standard 2-year manufacturer warranty covering parts and labor for any technical defects.

Which payment methods do you accept?

We accept a wide range of secure payment options including iDEAL, Bancontact, Klarna, Credit Cards (Visa/Mastercard), and PayPal.

Can I visit a physical showroom to test the products?

Currently, Juki Amsterdam operates exclusively online to provide the best prices. However, we offer detailed video demonstrations and a comprehensive satisfaction guarantee.